At Moral, we strive to provide you with the best experience when using our products. Below is our warranty policy to ensure your peace of mind:

• Stealth Bomber Series Products

Customers are entitled to 24 months of free repair service, followed by 24 months of paid repair service, for a total of 4 years of warranty coverage.

 

• Non-Stealth Bomber Series Products

Customers are entitled to 6 months of free repair service, followed by paid repair service from the 7th to the 24th month, for a total of 2 years of warranty coverage.

 

Terms & Conditions

1. Shipping Costs

• Customers are responsible for the costs of delivering the product to us, including (but not limited to) packaging, shipping, and applicable taxes.
• Moral will cover the return shipping costs.

 

2. Replacement Materials 

• For products used for more than 3 years, we cannot guarantee the availability of replacement materials identical to the original product.

 

3. Product Replacement 

• If a product is deemed irreparable and no longer available, Moral will replace it with a comparable product.

 

4. Exclusions from Warranty

The warranty does not cover damage resulting from: 

• Improper or unreasonable use, neglect, or accidents.
• Wear and tear, exposure to extreme temperatures, solvents, acids, water, or other factors.
• Non-functional changes to the product’s appearance (e.g., color fading, fabric wear, or loss of branding).
• Fabric dissolution is also not covered.

 

Repair Fee Details 

If the product exceeds the free repair period, you will be required to pay the corresponding repair fees. Moral members are eligible for discounts based on different circumstances. For detailed information about the discounts, please contact our customer service team.

 

The specific fees for different components are as follows:

Repair Charges for Stealth Bomber Series Products

Stamped / Embroidered Logo	SGD 25.50	MYR 84.00
Zipper	SGD 20.40-25.50	MYR 67.20-84.00
Back Panel	SGD 51.00-85.00	MYR 168.00-280.00
Back and Shoulder Straps	SGD 25.50-34.00	MYR 84.00-112.00
Chest Strap	SGD 13.60-34.00	MYR 44.80-112.00
Handle Strap	SGD 13.60	MYR 44.80
Loose Stitching Repairs:       -Main Material	SGD 25.50	MYR 84.00
-Inner Lining	SGD 17.00	MYR 56.00
Buttons	SGD 13.60-17.00 /set	MYR 44.80-56.00/set

 

Repair Charges for Non-Stealth Bomber Series Products

Stamped / Embroidered Logo	SGD 25.50	MYR 84.00
Zipper	SGD 20.40	MYR 67.20
Back Panel	SGD 51.00-85.00	MYR 168.00-280.00
Back and Shoulder Straps	SGD 25.50	MYR 84.00
Chest Strap	SGD 13.60	MYR 44.80
Handle Strap	SGD 13.60	MYR 44.80
Loose Stitching Repairs:       -Main Material	SGD 20.40	MYR 67.20
-Inner Lining	SGD 17.00	MYR 56.00
Buttons	SGD 13.60/set	MYR 44.80/set

 

Steps To Apply For Repair Service 

Please retain your receipt as proof of purchase. This serves as evidence of your entitlement to Moral’s warranty service. If you require repair service, kindly email the following information to cs@moralteam.com or WhatsApp +852 90614942:

 

1. Two product images:

• One showing the front of the product.
• One showing the damaged part of the product. 

*Ensure the photos are clear to help us accurately assess the condition.

 

2. Proof of purchase:

• A receipt or online purchase record screenshot showing the purchase date, location, and price.

 

3. Contact details: 

• Your name and phone number.

 

Once we receive your email or message, we will respond within 1–2 working days to confirm if your product can be repaired and provide the associated repair costs.

 

Important Notes 

• If no valid proof of purchase is provided, the item will be treated as outside the warranty period and processed as a paid repair.
• Manufacturing specifications are subject to change without notice.
• In the event of any disputes, Moral reserves the right to make the final decision.

 

If you have any questions, please don’t hesitate to contact us at cs@moralteam.com or WhatsApp +852 90614942.