If you need to make any changes to your order, please contact us at cs@moralteam.com or via WhatsApp at +852 9061 4942 with your Order Number as soon as possible. Please note that once our warehouse has processed your order, we may no longer be able to make any modifications. Additionally, sale items are not eligible for cancellation or return.

We currently accept all major card providers, including Mastercard, Visa, American Express, and UnionPay. Additionally, we support PayPal, Google Pay, and Shop Pay.

 

Payments flagged as potential fraud by the relevant payment gateway will be refunded immediately.

We are very sorry to hear that your bag arrived damaged. While we strive to provide the best possible bag experience, factors like shipping and handling can sometimes be beyond our control, resulting in issues like this.

 

Please contact us at cs@moralteam.com or via WhatsApp at +852 9061 4942 with photos of the damaged item and your order number. We will do our best to resolve the issue for you!

We are very sorry that your order is incorrect or incomplete! Please contact us at cs@moralteam.com or via WhatsApp at +852 9061 4942, and we will work to resolve the issue promptly.

 

In your message, please include the following details:

- Name of the item(s)   

- Order number

An order confirmation email will be sent to the email address you provided after your payment is successfully processed. If you don’t see it in your inbox, please check your junk or spam folder, as the email may have been redirected there.

 

If you still haven’t received your order confirmation, please verify the email address you provided during checkout or contact us at cs@moralteam.com or via WhatsApp at +852 9061 4942 for assistance.

Orders placed via Moral Bags SG (https://moralbagssg.com) can only be delivered to Singapore and Malaysia. If you would like your order delivered internationally, please shop at Moral Bags (https://moralbags.com) instead. 

We offer free shipping for orders over SGD$129 or MYR$444. The subtotal of your order must meet this amount after discounts and before taxes for the promotion to apply. Shipping fees will be calculated at the checkout page. 

 

For more details, please refer to the Shipping page.

Most in-stock items will reach you within 7-9 business days. Please note that business days refer to Monday to Friday and do not include Public Holidays. Delivery may take longer during sale events or an extended warehouse closure due to public holidays. 

 

For more details, please refer to the Shipping page.

If you need to update your shipping information, please contact us at cs@moralteam.com or via WhatsApp at +852 9061 4942 immediately. 

 

Please note that once our warehouse has processed your order, we will no longer be able to make any changes. Additionally, modifying your shipping details could possibly lead to certain shipping delay.

We strive to ship every order promptly. However, occasional delays may occur during sale events or public holidays or due to some unforeseen circumstances related to the local customs or logistic partners. If you have concerns about your package, please contact us at cs@moralteam.com or via WhatsApp at +852 9061 4942. 

To request a return or exchange, please contact us at cs@moralteam.com or via WhatsApp at +852 9061 4942 with your proof of purchase within 30 days of purchase. We will respond with a return authorization and further instructions within 3-5 working days.

 

Please note:

• Item exchanges are subject to stock availability
• Only regular-priced items are aligible for return or exchange. Sale items are non-refundable and non-exchangeable.

Once approved, you will need to arrange for the item to be returned to our warehouse according to the instructions provided by our customer service team.

 

For more details, please refer to the Returns & Exchanges page.

Refunds may take some time to process, as the timeframe depends on your card issuer’s policies. If you have not received your refund after a reasonable period, please contact your bank or credit card company to inquire about the status of the transaction.

 

If you still need assistance, please contact us at cs@moralteam.com or via WhatsApp at +852 9061 4942.

Once we receive and approve your returned item(s), we will promptly refund the purchase price to you. Please note that additional charges such as taxes, customs fees, duties, and shipping costs incurred after the initial purchase, are non-refundable.

RFID Blocking Technology helps protect your cards from unauthorized RFID readers. Many credit cards, passports, and other RFID-enabled items contain RFID chips that store your personal information.

 

Without protective measures like RFID-blocking pockets, identity thieves can use hidden RFID readers to steal your credit card data without your knowledge. The RFID pocket in your product is designed to safeguard your information and ensure your data remains secure.

 

Explore our products to experience the benefits of RFID Blocking Technology! 

We carefully select materials for each of our bags, ensuring every bag in Moral carries a story of renewal and sustainability.

 

We commonly use fabrics such as:

• RPET recycled polyester
• Washed oxford nylon
• Polyester stripe jacquard lining

…and more innovative materials are coming soon!

For more details, please refer to the Our Fabrics page.

For Singapore customers, our products are available at OG Department Stores, TravelZone and Tangs. For more details, please refer to the Stockists page.

For Malaysia customers, you can browse our entire collection with the support of our customer service team. 

1. Daily Cleaning

• Use a soft, damp cloth to gently wipe away dust and dirt.
• For persistent stains, lightly clean the affected area with mild disinfectant alcohol.

2. Deep Cleaning

• Hand washing is recommendedd for thorough cleaning.

For more details, please refer to the Bag Care page.